Reviews & ranking rules
These rules are public so both customers and brands can trust the list.
Only real customers review.
A review needs a WhatsApp OTP plus proof of an order: either the reference code from a booking made through Launzo, or a bill photo from that brand.
Complaints reach the brand within minutes.
Every 1–2 star review is forwarded to the brand on WhatsApp. The brand has 48 hours to reply and resolve it.
Ignoring complaints costs rank.
An unanswered complaint lowers the brand's rank. Three unresolved complaints in a month remove the listing.
Price never affects rank.
Recommended rank = rating + review count + WhatsApp reply speed. There is no “lowest price” sort, and brands cannot pay for a better rank.
Featured is always labelled.
A brand can buy a Featured slot (max 2 per area). It appears at the top with a clear “Featured” tag and is still subject to every rule above.
Brands can reply, never delete.
Reviews stay public. Suspicious reviews (for example many from one device) are checked and may be removed by Launzo, not by the brand.